The Perfect Purée of Napa Valley Website Store Terms & Conditions

 

ALL WEBSITE ORDERS ON HOLD DUE TO SEVERE WEATHER CONDITIONS ALERT
We are currently not accepting website orders 9/21-9/27 due to severe weather conditions. Please check back 9/28.

DELIVERY LIABILITY
All products are PERISHABLE and must be shipped FROZEN via FedEx Standard Overnight. The Perfect Purée is not responsible for product shipments that spoil or are delayed by FedEx due to:

  • Packages left unrefrigerated at delivery address for extended periods of time.
  • Packages transferred back to freight location due to customer absence at delivery address or incorrect or missing address information.
  • Delay in delivery time or delivery cancellation due to incorrect or incomplete delivery address, extreme weather, or FedEx transportation mechanical issues.

Products Available

Products are available to purchase as single jars and cases. Cases contain 6 jars of the same flavor. Single jars and cases cannot be combined onto one order due to separate fulfillment locations in California which will impact shipping and handling charges. To purchase both single jars and cases please place two separate orders.

Order Fulfillment

  • Orders shipped Monday through Thursday ONLY. (Except U.S. holidays)
  • Orders received after 9:00 am PST will be shipped the following business day, unless received on Thursday. Orders received after 9:00 am PST on Thursday will ship the following Monday.
  • Orders of single jars will ship from Napa, CA and orders of cases ship from Vernon, CA.

Single Jar Order Minimums & Maximums

  • Maximum order is 12 single jars to the same shipping address.
  • Maximum order is 12 single jars per month. Orders over 12 jars will be referred to a local distributor.

Case Order Minimums & Maximums

  • There are no minimum or maximum order limits on cases.

If you are a foodservice professional or manufacturer click here to view order information on how to purchase from your local foodservice or produce distributor. 


Shipping

  • All products are PERISHABLE and must be shipped FROZEN via FedEx Standard Overnight.
  • Shipping cost is based on FedEx Standard Overnight rates to the zip code provided.
  • Single jars and cases are fulfilled through separate warehouses and incur a separate shipping fees.
  • Shipping days are Monday-Thursday only.
  • The Perfect Purée of Napa Valley ships to only the 48 contiguous United States. Orders with an Alaska or Hawaii shipping address will not be fulfilled.
  • FedEx cannot deliver to Post Office Box addresses.
  • All packages are released without signatures.
  • To make sure that you are satisfied with your order, please fully inspect the product upon receipt.
  • We are not responsible for product shipments that spoil or are delayed by FedEx due to:
    • Packages left unrefrigerated at delivery address for extended periods of time.
    • Packages transferred back to freight location due to customer absence at delivery address or incorrect or missing address information.
    • Delay in delivery time or delivery cancellation due to incorrect or incomplete delivery address, extreme weather, or FedEx transportation mechanical issues.
  • The Perfect Purée reserves the right to delay shipment of orders due to inclement weather or severe heat conditions. Customers with delayed orders will be contacted.
  • Single jars are packed in an insulated foam container. Single jars are packed with dry ice except for orders of 6 jars and 12 jars. Cases are not packed with dry ice. Products ship frozen but upon delivery, product may not be completely frozen but should at least be cool to the touch. Upon receipt, immediately transfer product from the shipping container to your freezer. Note: In months when there are extreme heat temperatures, product may arrive thawed. Product should at least be cool to the touch.

Handling Fee
Orders of single jars include a handling fee for shipping materials, labor and dry ice if applicable.

Product Qty. Handling Fee
1 jar $9.85
2 jars $9.85
3 jars $9.85
4 jars $9.85
5 jars $9.85
6 jars $11.53
7 jars $15.16
8 jars $15.16
9 jars $15.16
10 jars $15.16
11 jars $15.16
12 jars $16.84

There is a $10 flat rate handling fee for orders containing cases.


Cancellations, Returns & Refunds

  • Order cancellations must be received by 8 am PST.
  • We do not accept any physical returns due to the perishable nature of our products.
  • If you believe that there is an issue with your order, please store the product in a freezer and contact us at (800) 556-3707 or info@perfectpuree.com within 7 days of receipt.

The Perfect Purée of Napa Valley stands behind the quality of our purees. If you have questions about your order or the products purchased, please contact us at 800-556-3707 or email info@perfectpuree.com.


The Perfect Purée U.S. Holiday Schedule – Calendar Year 2020

Our offices are closed in observance of the U.S. holidays listed below. Orders will not be processed on these days. See below for details.

Memorial Day
Friday, May 22nd and Monday, May 25th
Orders received after 9:00am PST on Wednesday, 20th will process and ship on Tuesday, May 26th.
Independence Day
Friday, July 3rd
Orders received after 9:00am PST on Wednesday, July 1st will process and ship on Monday, July 6th.
Labor Day
Monday, September 7th
Orders received after 9:00am PST on Thursday, September 3rd will process and ship on Tuesday, September 8th.
Thanksgiving Day
Thursday, November 26th
Orders received after 9:00am PST on Tuesday, November 24th will process and ship on Monday, November 30th.
Day After Thanksgiving
Friday, November 27th
Orders received after 9:00am PST on Tuesday, November 24th will process and ship on Monday, November 30th.
Christmas Eve
Thursday, December 24th
Orders received after 9:00am PST on Tuesday, December 22nd will process and ship on Monday, December 28th.
Christmas Day
Friday, December 25th
Orders received after 9:00am PST on Tuesday, December 22nd will process and ship on Monday, December 28th.
New Year’s Day 2020
Friday, January 1st
Orders received after 9:00am PST on Wednesday, December 30th will process and ship on Monday, January 4th 2021.

Storage & Handling
Purees, concentrates & zests
The shelf life of the purees, concentrates & zests is 2 years from date of manufacture if stored frozen. This Best By date is ink-jet coded on the side of the jar. When refrigerated below 40° F, the shelf life is up to 10 days. To use, thaw jars overnight in a refrigerator or quick thaw by placing jars in a bath of cool water. Once thawed out, stir before use.

Blends
The shelf life of our blends is 2 years from date of manufacture if stored frozen. This Best By date is ink-jet coded on the side of the jars. When refrigerated below 40° F, the shelf life is up to 21 days. To use, thaw jars overnight in a refrigerator. Once thawed out, stir before use.